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萬科集團由2016年起持續上榜《財富》「世界500強」，2024年最新排名第206位，並已成為中國內地領先的城鄉建設與生活服務商。

集團堅持為大眾提供好產品、好服務，並在鞏固住宅開發和物業服務固有優勢的基礎上，業務已 延伸至商業、長租公寓、物流倉儲、冰雪度假、教育等領域。集團海外業務遍佈中國香港、馬來 西亞吉隆坡、新加坡、英國倫敦、美國西雅圖、舊金山及紐約。

人才是企業的核心競爭力。公司時刻遵循「共識、共創、共擔、共享」的合夥奮鬥理念，並以陽 光健康的文化熏陶每一位員工，為他們搭建起施展才華的舞台和實現夢想的平台，鼓勵員工與公 司攜手同行，為追求幸福生活共同奮鬥、共創價值、共享美好。


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職位空缺

申請者請郵寄個人履歷到香港中環花園道1號中銀大廈43樓A室萬科控股(香港)有限公司人力資源部收或以文字格式電郵至 recruit2_vphk@vanke.com，所有來函必須註明其申請職位。

Assistant Manager (Property Operations & Customer Relations)

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本公司是平等機會僱主，歡迎所有合乎職位申請資格的人士應徵。所有收集的個人資料會被保密及只作本公司招聘用途。申請人如在招聘廣告刊登三個月內仍未獲得回覆，則表示該申請不獲接納。閣下的個人資料將於該申請日期起被保留兩年，然後本公司將按照《個人資料(私隱)條例》機密地處理所有個人資料。求職者有權向本公司人力資源部查閱、更正或提出銷毀請求其所提供的個人資料。

（註：職位空缺資料只提供英文版本）


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Assistant Manager (Property Operations & Customer Relations)

Job Description

Responsibilities:

  • Handle customer-related matters, including but not limited to flat handover cases, after-sales matters for residential projects

  • Coordinate the pre-handover inspection, documentation, and materials

  • Handle general inquiries and complaints related to handover and defect rectification, and take follow-up actions

  • Monitor service providers to deliver quality handover and customer services for all new development projects

 

Requirements:

  • Bachelor Degree in Property Management or related disciplines

  • At least 8 years’ relevant experience in customer services with 2 years ‘in a managerial role

  • Experience in takeover and handover of new properties is required

  • Well organized fast learner with strong communication skills

  • Work on duty roster is required based on operational needs

  • Good spoken and written English and Chinese (including Mandarin)

  • Proficient in MS Words, Excel, Chinese & English word processing 

Successful candidate will be appointed on 2-year contract terms. Renewal of the contract will be subject to the operational needs and the performance of the candidate. 

Please send your full resume, current and expected salary, contact number and email address to recruit2_vphk@vanke.com.

Please read carefully the following Privacy Statement before applying: "The personal data of unsuccessful candidates collected for this recruitment exercise will be kept no more than 24 months from its completion for future recruitment use and thereafter destroyed. Information provided will be used for recruitment and appointment related purpose only. The Company will handle all personal data confidentially in accordance with the Personal Data (Privacy) Ordinance."

Candidates have a right to make a data access, correction or destroy request concerning their personal data by applying to the Human Resources Department.

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