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职位空缺

万科集团由2016年起持续上榜《财富》「世界500强」，2024年最新排名第206位，并已成为中国内地领先的城乡建设与生活服务商。

集团坚持为大众提供好产品、好服务，并在巩固住宅开发和物业服务固有优势的基础上，业务已 延伸至商业、长租公寓、物流仓储、冰雪度假、教育等领域。集团海外业务遍布中国香港、马来 西亚吉隆坡、新加坡、英国伦敦、美国西雅图、旧金山及纽约。

人才是企业的核心竞争力。公司时刻遵循「共识、共创、共担、共享」的合伙奋斗理念，并以阳 光健康的文化熏陶每一位员工，为他们搭建起施展才华的舞台和实现梦想的平台，鼓励员工与公 司携手同行，为追求幸福生活共同奋斗、共创价值、共享美好。


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职位空缺

申请者请邮寄个人履历到香港中环花园道1号中银大厦43楼A室万科控股(香港)有限公司人力资源部收或以文字格式电邮至 recruit2_vphk@vanke.com，所有来函必须註明其申请职位。

Assistant Manager (Property Operations & Customer Relations)

检视详请
本公司是平等机会僱主，欢迎所有合乎职位申请资格的人士应徵。所有收集的个人资料会被保密及只作本公司招聘用途。申请人如在招聘广告刊登三个月内仍未获得回复，则表示该申请不获接纳。阁下的个人资料将于该申请日期起被保留两年，然后本公司将按照《个人资料(私隐)条例》机密地处理所有个人资料。求职者有权向本公司人力资源部查阅、更正或提出销毁请求其所提供的个人资料。

（註：职位空缺资料只提供英文版本）


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Assistant Manager (Property Operations & Customer Relations)

Job Description

Responsibilities:

  • Handle customer-related matters, including but not limited to flat handover cases, after-sales matters for residential projects

  • Coordinate the pre-handover inspection, documentation, and materials

  • Handle general inquiries and complaints related to handover and defect rectification, and take follow-up actions

  • Monitor service providers to deliver quality handover and customer services for all new development projects

 

Requirements:

  • Bachelor Degree in Property Management or related disciplines

  • At least 8 years’ relevant experience in customer services with 2 years ‘in a managerial role

  • Experience in takeover and handover of new properties is required

  • Well organized fast learner with strong communication skills

  • Work on duty roster is required based on operational needs

  • Good spoken and written English and Chinese (including Mandarin)

  • Proficient in MS Words, Excel, Chinese & English word processing 

Successful candidate will be appointed on 2-year contract terms. Renewal of the contract will be subject to the operational needs and the performance of the candidate. 

Please send your full resume, current and expected salary, contact number and email address to recruit2_vphk@vanke.com.

Please read carefully the following Privacy Statement before applying: "The personal data of unsuccessful candidates collected for this recruitment exercise will be kept no more than 24 months from its completion for future recruitment use and thereafter destroyed. Information provided will be used for recruitment and appointment related purpose only. The Company will handle all personal data confidentially in accordance with the Personal Data (Privacy) Ordinance."

Candidates have a right to make a data access, correction or destroy request concerning their personal data by applying to the Human Resources Department.

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